Refund policy
Return & Refund Policy
Thank you for shopping with us. We appreciate your business and want you to be satisfied with your purchase.
Returns
We accept returns within 14 days of delivery. To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
To start a return, please contact us at swiftsproutstore@gmail.com. Do not send items back without contacting us first.
Non-Returnable Items
The following items cannot be returned:
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Items on sale or marked as “final sale”
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Gift cards
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Personal care items (for hygiene reasons)
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Items damaged due to misuse or normal wear and tear
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed back to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company or payment provider
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If the issue persists, contact us at swiftsproutstore@gmail.com
Damaged or Wrong Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the issue
We will arrange a replacement or refund at no extra cost.
Shipping Costs
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Customers are responsible for return shipping costs (unless the item is defective or incorrect)
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Shipping costs are non-refundable
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
📧 swiftsproutstore@gmail.com